The Privacy Policy
below governs your use of your ePayMaker account and products, services and any
other features, technologies or functionalities offered by us (collectively
“the ePayMaker Services”) (including, without limitation, any information you
provide in relation to the ePayMaker Services).
- Overview: The term “Everyone should
mind their own business” describes our privacy policy in just six
words. However given the current state of technology as well as the
potential for more sophisticated advancement's the time is ripe to
consider taking steps that ensure the protection of privacy into the
future. Otherwise’ privacy as we know it may not exist in the next decade.
To address these concerns ePayMaker is taking the most aggressive steps in
our industry to protect your privacy.
We will not sell or rent your personal information to third parties for
their marketing purposes under any circumstances. It is important for you
to review and understand our unique approach to this Privacy Policy as it
applies to all the ePayMaker Services.
By accepting the Privacy Policy at registration, you expressly consent to
our use of your personal information and direct us to do so in the manner
described in this Privacy Policy. If you disagree with the terms of this
Privacy Policy, please do not register for or use any of the ePayMaker Services provided by ePayMaker.
Notification of Changes: This Privacy Policy may be revised over
time as new features are added to the ePayMaker Services or as we incorporate
suggestions from our Subscribers. We may amend this Privacy Policy at any
time by posting a revised version on our website. The revised version will
be effective at the time we post it. In addition‚ if we propose to change
this Privacy Policy in a substantial manner‚ we will provide you with at
least 30 days’ prior notice of such a change by posting notice on the
“Policy Updates” page of our website(s). After this 30 days’ notice‚ you
will be considered as having expressly consented to all amendments to the
Privacy Policy. If you disagree with the terms of this Privacy
Policy‚ you may close your account at any time.
A Special Note about Minors :With the exception of students,
establishing a Student Account, minors are not eligible to use our service
and we ask that minors (persons under the age of 18) do not submit any
personal information to us or use the ePayMaker Services.
Information We Collect -
Required Information: To
open a ePayMaker account or use the ePayMaker Services, you must provide your
name‚ address‚ phone number‚ and email address. In order to make and
receive payments through the ePayMaker Services‚ you must provide your credit
card‚ debit card and bank account information. This information will ONLY
be used by ePayMaker internally to provide you the ePayMaker Services and it will
not be shared with any buyers‚ sellers‚ or other ePayMaker Subscribers.
We also ask you to choose different security questions to answer (such as
your city of birth or your pet's name). This required information is
necessary for us to process transactions‚ issue a new password if you
forget or lose your existing password‚ protect you against fraud‚ and
contact you should the need arise in administering your account or the ePayMaker Services.
When you access ePayMaker using a mobile device‚ we may additionally collect
and store device sign-on data (including device ID) and geolocation data
in order to provide our services.
Transaction Information:When you use the ePayMaker Services to process your transactions we ask you to
provide information related to that transaction‚ consisting of the amount
of the transaction‚ the type of transaction (purchase of goods, purchase
of services‚ or simple money transfer) the email address. We retain this information for
each of your transactions through the ePayMaker Services and may add this
information to your account profile to be used for future transactions
that you may make with us. We also collect the Internet address (IP
address) and other identifying information about the computer or device
you use to access your ePayMaker account or use the ePayMaker Services‚ in order
to help detect possible instances of unauthorized transactions.
Information about You from Third Parties: In order to protect all
our Subscribers against potential fraud, we verify the information you
provide with the “Payment Processors” and/or “Credit Reference and Fraud
Agencies”. In the course of such verification‚ we receive personally
identifiable information about you from such services. In particular‚ if
you register a credit card or debit card with ePayMaker, we will use card
authorization and fraud screening services to verify that your card
information and address match the information you supplied to ePayMaker‚ and
that the card has not been reported as lost or stolen.
If you send or receive high overall payment volumes through the ePayMaker Services‚ in some circumstances we will conduct a background check on your
business by obtaining information about you and your business from a
credit reference or fraud agency such as Dun & Bradstreet. If you owe
us money‚ we may conduct a credit check on you by obtaining additional
information about you from a credit reference or fraud agency‚ to the
extent permitted by law. ePayMaker‚ at its sole discretion‚ reserves the right
to periodically retrieve and review a business and/or consumer credit
report supplied by such credit reference or fraud agency for any account‚
and reserves the right to close an account based on information obtained
during this credit review process.
Additional Verification:If we cannot verify the information that
you provide‚ or if you request a withdrawal by check to an address other
than your verified credit card billing address‚ we may ask you to send us
additional information by fax (such as your driver’s license‚ credit card
statement‚ and/or a recent utility bill‚ or other information linking you
to the applicable address)‚ or to answer additional questions online to
help verify your information.
Website Traffic Information: Because of the way Internet
communication standards work‚ when you arrive at or leave the ePayMaker website‚ we automatically receive the web address of the site that you
came from or are going to. We also collect information on which pages of
our website you visit‚ IP addresses‚ the type of browser you use and the
times you access our website. We use this information to try to understand
our Subscribers’ preferences better and to manage the load on our servers‚
so as to improve our services and your experience with ePayMaker.
Our Use of “Cookies”:"Cookies" are small files of data
that reside on your computer and allow us to recognize you as a ePayMaker Subscriber if you return to our website using the same computer and
browser. We send a "session cookie" to your computer if and when
you log in to your ePayMaker account by entering your ePayMaker user-id and
password or otherwise use the ePayMaker Services. These cookies allow us to
recognize you if you visit multiple pages on our site during the same
session, so that you don't need to re-enter your password multiple times.
- Our Use and Disclosure of Information
Internal Uses: We collect, store and
process your personal information on servers located in the United States
and operated by CloudFectiv and elsewhere in the World where CloudFectiv facilities
are located. Our primary purpose in collecting personal information is to
provide you with a safe, smooth, efficient, and customized experience.
Disclosure to Other ePayMaker Customers: Your credit card number‚ bank
account and other financial information will not be revealed to anyone
whom you have paid or who has paid you through the ePayMaker Services or third
parties that use the ePayMaker Services. If you are buying goods or services
and pay through ePayMaker, we may provide the seller with the delivery address
for the goods and your billing address to complete your transaction. If an
attempt to pay your seller fails, or is later invalidated, we may also
provide your seller with details of the unsuccessful payment. To
facilitate dispute resolutions, we may provide a buyer with the seller's
address so that goods can be returned to the seller.
We work with third parties including merchants to enable them to accept or
facilitate payments from or to you using the ePayMaker Services. In doing so,
a third party may share information about you with us such as your ePayMaker Number, email address or phone number, when a payment is sent to you or
when you are attempting to pay that third party. We use this information
to confirm that you are a ePayMaker Subscriber and that ePayMaker can be enabled
to make a payment, or where a payment is sent to you to send you a
notification that you have received a payment. Also, if you request that
we validate your status as a ePayMaker Subscriber with a third party, we will
do so. Please note that third parties you buy from and contract with may
have their own privacy policies, and ePayMaker is not responsible for their
operations, including but not limited to their information practices.
Our Contact with Genie Customers: We communicate with our users on
a regular basis via email and text to provide requested services. We also communicate
with our users by phone to:
- resolve Subscriber complaints
or claims made by users via the ePayMaker Services; respond to requests for
Subscriber service;
- inform users if we believe
their accounts or any of their transactions have been used for an illegitimate
purpose;
- confirm information concerning
a user’s identity, business or account activity;
- carry out collection
activities;
- conduct Subscriber surveys;
and
- Investigate suspicious
transactions.
- We use your email or physical address to confirm your opening of a ePayMaker account, to send you your notice of payments that you send or receive through ePayMaker (including referral payments described below), to send you information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
- Information Security: ePayMaker is committed to handling your information
with high standards of information security. We use computer safeguards
such as firewalls and data encryption, we enforce physical access controls
to our buildings and files, and we authorize access to personal
information only for those employees who require it to fulfill their job
responsibilities.
The security of your ePayMaker account also relies on your protection of your ePayMaker password. You may not share your ePayMaker password with anyone. ePayMaker representatives will never ask you for your password, so any email or
other communication requesting your password should be treated as
unauthorized and suspicious. If you do share your ePayMaker password with a
third party for any reason, including because the third party has promised
to provide you additional services such as account aggregation, the third
party will have access to your account and your personal information, and
you may be responsible for actions taken using your password. If you
believe someone else has obtained access to your password, please change
it immediately by logging in to your account and changing your Profile
settings.
- CashCodes and Authorization
Codes: To avoid fraud when
making a purchase or sending money through the ePayMaker Services Buyers /
Senders obtains a single purpose single use authorization code often
referred to as a CashCode. Buyers / Senders provide their ePayMaker Number
with the specific CashCode and dollar amount to the Seller for
verification purposes and to complete the transaction. WHEN USING EPAYMAKER SERVICES THE SELLER CANNOT REQUEST AN AUTHORIZATION FOR A PURCHASE IT MUST
ALWAYS BE PROVIDED BY THE BUYER.
- Accessing and Changing Your
Information : You can review the
personal information you have provided us and make any desired changes to
such information, or to the settings for your ePayMaker account, at any time
by logging in to your account on the ePayMaker website and change your
preferences. You can also close your account through the ePayMaker website. If
you close your ePayMaker account, we will mark your account in our database as
"Closed", but will keep your account information in our
database. This is necessary in order to deter fraud, by ensuring that
persons who try to commit fraud will not be able to avoid detection simply
by closing their account and opening a new account. However, if you close
your account, your personally identifiable information will not be used by
us for any further purposes, nor sold or shared with third parties, except
as necessary to prevent fraud and assist law enforcement, or as required
by law.